Our Guarantee
The Earthwise Seed Guarantee: Grown with Care, Backed with Confidence
At Earthwise Seed Company, we are proud to offer seeds you can feel good about. Our seeds are eco-friendly, pollinator-supporting, and always 100% pure with no fillers.
As a small, family-owned business, we know that trust is earned, and we are honored every time you choose us to help transform your outdoor space. We stand behind the quality of our seeds with our Successful Seed Guarantee, designed to ensure you have the best possible growing experience.
Hand-packed with care
Grown in the USA
Non-GMO & untreated
25+ years of expertise
Two stages keep it fair for everyone: Verify → Replace
Our Promise to Our Customers
All Earthwise Seed products are:
- Hand-packed with care
- Grown in the USA
- Non-GMO, untreated, and never coated with chemicals
- Backed by over 25 years of seed experience and planting knowledge
We are here to help you succeed, whether you are creating a low-maintenance lawn, establishing a wildflower meadow, or starting a clover patch.
Our Guarantee
If you encounter a problem with your seed within one year of delivery, we will work with you to make it right. This may include:
- A one-time complimentary replacement of the same seed product
- A store credit for future use
- Or a refund, if preferred and applicable
Please Keep in Mind
We want every plant to thrive, but some factors are outside our control. Our guarantee does not cover:
- Issues caused by planting outside recommended zones
- Improper storage or planting techniques
- Wildlife damage
- Severe weather events
- Personal aesthetic preferences
Help at your fingertips: Avoid common pitfalls with our free
planting guides. Our team is always just an email or phone call away.
Stage 1 — Pre-Replacement Verification (What to Send Us)
Complete this checklist before we issue a replacement, store credit, or refund.
- Support Ticket Details
Include: Order #, seed product name(s), date planted, approximate quantity used, and ZIP code of the planting location.
- Photo Proof (4 required)
- ✓
Wide shot of the full planting area (clear daylight).
- ✓
Close-up showing soil surface and visible seed coverage/contact.
- ✓
Progress photo taken 2–4 weeks after planting (even if results are poor).
- ✓
Any growth observed (if applicable), close-up of germination stage.
Tip: Natural light beats flash. If it’s shady, try the same angle at a brighter time.
- Planting Conditions (short answers)
- Was soil loosened/raked for seed-to-soil contact?
- How was moisture maintained the first 2 weeks?
- Any heavy rain, heat wave, frost, or wildlife activity?
- Was straw/mulch/tackifier used? Any fertilizer/soil amendments?
- Review & Determination
We review submissions within 3–5 business days. If issues appear outside our control (timing, prep, watering, weather, wildlife, etc.), we’ll send tailored recommendations and may deny the claim. If it qualifies, we’ll proceed with a one-time replacement or credit.
Heads-up: Claims without all four photos and basic planting info are considered incomplete.
Stage 2 — Post-Replacement Planting & Documentation
Once a replacement is issued, follow all steps below to keep your guarantee active.
- Timeline
Plant the replacement seed within 30 days of receipt (weather permitting).
- Before You Plant
- ✓
Timestamped photos of the area before prep (multiple angles).
- ✓
Confirm planting is within the recommended zone & seasonal window on our site.
- ✓
Document soil prep (loosen top 0.5–1", rake smooth).
- During Planting
- ✓
Photo of visible seed coverage across the area.
- ✓
Seed-to-soil contact documented (light rake/press).
- ✓
Moisture plan recorded (at least 2 weeks of consistent moisture).
- After Planting (Weeks 1–6)
- ✓
Weekly photos (at least once every 7 days) showing the same angles.
- ✓
Note watering schedule, weather events, and any inputs used.
- ✓
If results look uneven/delayed, contact support before overseeding or changing inputs.
- Keep Your Coverage
Provide documentation if requested. Failure to follow these steps may void further coverage.
Important: This is a one-time replacement per original order. Wildlife damage, severe weather, improper timing, storage, or technique aren’t covered causes.
Commercial Orders
- We guarantee seed purity, viability, and quality as tested by independent labs.
- All claims must be made within 30 days of delivery.
- Shipping costs are non-refundable.
- Seed testing documentation is available upon request.
Cancellation Policy
Orders that ship immediately cannot be canceled once placed. Pre-orders may be canceled up to one week before your scheduled shipping window. Cancellation requests made after that cutoff may not be honored.
Frequently Asked Questions
How do I “Open a Ticket” for a guarantee claim?
Use our contact form and select “Guarantee Claim.” Include your order number, product, date planted, ZIP code, and the four required photos.
When should I expect a determination?
We review complete submissions within 3–5 business days and reply with guidance, denial (with reasons), or approval for a one-time replacement/credit.
What if I planted at the right time but weather turned extreme?
Severe or unusual weather falls outside our control and is excluded. We’ll still provide best-practice advice for re-establishing your area.
Can I get a second replacement?
The guarantee provides a one-time replacement per original order. After that, coverage ends.
